What to Do When a Loved One Dies in Victoria
When a loved one passes away, emotions are high and the ability to think clearly may be hindered. Many people don't know what to do or how to take the next steps. Thankfully, we will outline the process and support you along the way; after all, no one should walk this path alone.
When it is expected at home, in a hospital or in a care facility
At home:
If the death was expected, follow any arrangements made with the person’s care team. When you feel ready, contact their doctor or palliative care service for guidance. An expected death at home is not an emergency, and you do not usually need to call an ambulance or the police.
A doctor who knows the person’s medical history and can certify the cause of death must complete the Medical Certificate of Cause of Death. This does not have to be their usual GP. You can also contact Australian Funerals and Cremations on 03 9540 9555 for support with the next steps.
If the death was unexpected, or you are unsure whether the person has died, call 000 and follow the operator’s instructions.
In hospital/care facility:
When a loved one passes away in a hospital or care facility, nursing staff or the treating doctors will make the immediate arrangements. They will also arrange the Medical Cause of Death Certificate.
Next, contact a funeral director, who will organise the next steps: see the “first step in arranging a funeral” below.
When it is unexpected, traumatic, or accidental
When a person passes away in suspicious circumstances, apparent suicide or in an accident:
First, call an ambulance and the police.
If a cause of death can't be determined or the death is suspicious, the police or medical team will organise and assess the need for the coroner to be involved.
The coroner will assess the facts and determine a cause of death; this may involve a variety of tests and examinations, including a postmortem examination. The body of your loved one will remain with the coroner until the coroner gives clearance for your loved one to be released.
The first step in arranging a funeral is to Call or Email us
Once you call or email, one of our caring staff members will contact you, discuss the process, answer all your questions and start the process of arranging your loved one's funeral.